Shipping policy
📦 Shipping Policy
Processing Times
All orders are processed within 1 working day after payment is received.
Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a short period. We will contact you if there is a significant delay.
🇬🇧 United Kingdom Shipping
Tracked 24 (Royal Mail)
-
Orders below £100: £3.95
-
Orders £100 and above: Free shipping
Estimated delivery time: 1 to 2 working days from dispatch.
🇪🇺 European Union Shipping
-
£12.50 Royal Mail Tracked (Estimated 5 to 10 days)
-
£25 FedEx Priority (Estimated 2 to 3 days)
Delivery times are estimates and may vary due to customs or courier delays.
🌎 USA and Rest of World Shipping
-
£12.50 Royal Mail Tracked (Estimated 5 to 10 days)
-
£25 FedEx Priority (Estimated 2 to 3 days)
USA Tax Notice: Orders below £200 are tax exempt. Orders above this threshold may be subject to import duties or taxes.
International shipments may experience delays depending on destination and customs processing.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, or fees charged by the destination country. These costs are the customer’s responsibility and are not included in product or shipping prices.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking may take 24 to 48 hours to update.
Lost, Damaged, or Missing Packages
We are not responsible for packages lost or damaged during transit. If your item arrives damaged, please contact the carrier and email us with photos so we can assist with a claim.
If tracking shows "delivered" but you have not received your order, please:
-
Check with neighbours or household members
-
Contact the delivery carrier
-
Get in touch with us for support